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Please pay attention before buying:
The material of the product is: silk umbrella
The color of the silk decorative paper umbrella is beautiful.
Special attention: silk umbrella can block the rain
All umbrellas are 82CM in diameter and 41CM in radius. Can accommodate 1-2 people.
This is a silk umbrella, which can be used for decoration at home or restaurant. It can be used as stage props to prevent rain, snow and sun. You can leave a message telling me what style you want, or just note when order ,such as :A16, —-Don’t worry about no stock, all products are digital printing, with our master manual production, all products are shipped within 3 days after payment. 95% of product are immediate delivery.
Remarks are the most effective way, the warehouse can see your notes directly. Don’t worry.
Support customization, you can customize any pattern, 25 pieces of the same pattern, the price is the same as the original price. Please contact customer service for customization.
Notice before purchase:
dear friend,
In China, the non-material culture “oil paper umbrella” in addition to the handle fixed need to be made of wood and bamboo, the umbrella surface generally has two kinds of materials, one is silk cloth, the other is paper made of cotton, and tung oil. They are collectively referred to as “oil paper umbrellas” because they all have the style of oil paper umbrellas.
About silk: when it is translated into English, it will be confused with silk. But please come to the buyer of our shop to understand that it’s not the transparent silk you think, but a kind of cloth called silk cloth. It can prevent sun and light rain, and is more conducive to handmade. And it’s good and cheap.
So we can get cheap and beautiful “oil paper umbrella”. Please be clear about this material. It’s cloth, not other silk fabrics or satin.
In addition, due to the problem of shooting light and monitor, there will be slight color difference. When you place the umbrella in different light or apply to different models of mobile phones, you will find that the color is different, but we try our best to restore the original color of the picture. Thank you for your support and understanding!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lovely joy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lovely-joy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
