Product description
Texture:Straight /Wavy
Type:Claw clip in ponytail
Color:pure color/mix color/piano color
Length:12″(30cm)18″(46cm) wavy,22″(56cm) straight,24″(61cm),26″(66cm),20″(50.8cm)
Materail:Synthetic hair
12inch
18inch
22inch
24inch
26inch
20inch
SHIPPING
We will ship your order within 24 Bussiness Hours after receiving your verified payment (Excluding Weekends and Public Holidays)
Ship From USA
Orders will be shipped USPS 1st class or UPS. Delivery time lasts approx.
A) United States: 3-7 bussiness days
B) Canada: 7- 10 bussiness days
Ship From China
All shipping including postage and handling fees. Delivery time lasts approx:
(1) United States,: 10-20 business days (weekends not included)
(2) Australia, Canada, United Kingdom: 20-30 business days (weekends not included)
(3) Other countries: Will send with HK post and last 25-30 business days (weekends not included, no guarantee)
Return
1.All sales come with us 90-day warranty.
2.Return items must not be used or have any sign of abuse or intentional damage.
3.Buyer is responsible for all return shipping charges.
4.We reserve the right not to refund S&H when the item has been posted.
Feedback
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
FAQ
1.Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair
will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
2.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
3.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up,salt waterand not
combing (wide tooth comb) out your hair daily.
Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better.You may use hydrating drops or consult your stylist for further suggestions.
4.Why does the hair shedding?
After the new product was produced, there will have some floating hair on it,
so when your first coming, the floating hair will fall out, hope you could understand.
5.When will you ship my parcel out after i paid for my order?
There will be a 24-hour payment verifying time by aliexpress,
we will ship the goods within 24-48 hours after the verifying time.
6.How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair.
Dear,there’s no need to worry about this, after co-washing and nursing it for some time,the odor will disappear.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lovely joy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lovely-joy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The piece looks exactly like the picture but it was unfortunately not my skin color in blonde is the but also very difficult to tell the workmanship is really good and Wen his hair color has taken then you can your Nix wrong
bello
It's got more shine than my hair, but it's pretty and not too exaggerated.
Super chignon, I'm very happy with the purchase. thanks to the store.
Amazing, perfect
very nice
nicw
I love it, I bought it again!
Absolutely gorgeous
Thanks
m' encanta
Perfecto
Exact to as described and delivery before expected date
The truth that enchanted with the color and all very pretty I recommend
Delivered very quickly, looks the same as in the photo of the store. Tail on a comfortable hairpin-crab, keeps well. Quite thick, looks natural.
super fast shipping – 1 week to Ukraine. thanks!
Hairpin super hot recommend
Bello thank you